We offer world class solutions for customer interaction and acquisition

Our high performing sales culture, combined with our leading omni-channel technology will engage, grow and enable your audience. Our unique acquisition and conversion capability has seen us achieve customer satisfaction results far greater than clients had seen internally.


We help our partners optimize their customer bases without sacrificing the quality needed to build life long, winning relationships.

  • Scaled & Cost Effective Global Site Network
  • Proven Compliance Quality
  • Contact Centre Operational Excellence
  • Sophisticated Customer Journey Management
  • Global Leading Omni Channel Technology
  • High Performing Sales Culture
  • Highly Tuned Agent Operational Model
  • Advantage Data Model & Analytics
  • World Class Knowledge Management

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We provided our partners access to the right people, processes and technology they need to scale fast whilst developing meaningful customer relationships


Proven capability

Our partners benefit from our wealth of experience in mature igaming markets, coupled with our premium customer acquisition and reactivation capability.


Proprietary tech platform

Our business is underpinned by our sophisticated customer engagement platform – a proprietary system powered by Amazon Web Services – that humanizes customer acquisition, retention and care.


Scalable infrastructure

We are backed by one of the world’s leading outsourced sales and service providers – we have the infrastructure and proven ability to get results, at pace.

Our Services

A humanized system for acquiring, retaining, and serving iGaming customers

As an extension of your business, we can help you grow revenue and improve customer relationships, whilst reducing your customer service costs.


We offer our clients omni-channel expertise, serving our clients’ customers by interacting via the channel of their choice, to deliver the premium levels of accessibility and responsiveness they deserve.


Our outbound-voice driven sales engine cuts through the complexities of regulation and low comprehension associated with customer acquisition, on-boarding and retention.

Acquisition Funnel Support

Outbound support to guide customers through the complex KYC and payments process.

Lapsed Customer Reactivation

Targeted, multi-channel campaigns to engage and reactivate lapsed players.

Omni-channel Inbound Customer Service

High quality and cost effective inbound customer service solutions.


We’re backed by the TSA Group, Australia - a global leader in customer engagement and service

Over 22 years of operation, TSA has built its entire business and supporting infrastructure around equipping its people to understand what drives customer satisfaction, and what it takes to drive their ongoing loyalty and passion for the brands we serve.


TSA’s success in acquiring and engaging customers has lead to its evolution into one of Australia’s largest iGaming customer acquisition partners – conduet® is the next phase of this journey

  • 12m+

    Customer interactions annually

  • 7+

    State of the art contact centres

  • $1b+

    Sales revenue generated for our clients every year

  • 3.5k

    Amazing team members across Australia, USA & the Philippines


Say hello to humanized growth...

Matt Sanders

Executive Director

Richard Johnson

Chief Technology Officer

Justin Heath

Head of Commercial Operations

Alex Jones

Strategic Partnership Management

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