We offer world class solutions for customer interaction and acquisition
Our high performing sales culture, combined with our leading omni-channel technology will engage, grow and enable your audience. Our unique acquisition and conversion capability has seen us achieve customer satisfaction results far greater than clients had seen internally.
We help our partners optimize their customer bases without sacrificing the quality needed to build life long, winning relationships.
We provided our partners access to the right people, processes and technology they need to scale fast whilst developing meaningful customer relationships
experience
Proven capability
Our partners benefit from our wealth of experience in mature igaming markets, coupled with our premium customer acquisition and reactivation capability.
technology
Proprietary tech platform
Our business is underpinned by our sophisticated customer engagement platform – a proprietary system powered by Amazon Web Services – that humanizes customer acquisition, retention and care.
scale
Scalable infrastructure
We are backed by one of the world’s leading outsourced sales and service providers – we have the infrastructure and proven ability to get results, at pace.
Our Services
A humanized system for acquiring, retaining, and serving iGaming customers
As an extension of your business, we can help you grow revenue and improve customer relationships, whilst reducing your customer service costs.
We offer our clients omni-channel expertise, serving our clients’ customers by interacting via the channel of their choice, to deliver the premium levels of accessibility and responsiveness they deserve.
Our outbound-voice driven sales engine cuts through the complexities of regulation and low comprehension associated with customer acquisition, on-boarding and retention.
Acquisition Funnel Support
Outbound support to guide customers through the complex KYC and payments process.
Lapsed Customer Reactivation
Targeted, multi-channel campaigns to engage and reactivate lapsed players.
Omni-channel Inbound Customer Service
High quality and cost effective inbound customer service solutions.
We’re backed by the TSA Group, Australia - a global leader in customer engagement and service
Over 22 years of operation, TSA has built its entire business and supporting infrastructure around equipping its people to understand what drives customer satisfaction, and what it takes to drive their ongoing loyalty and passion for the brands we serve.
TSA’s success in acquiring and engaging customers has lead to its evolution into one of Australia’s largest iGaming customer acquisition partners – conduet® is the next phase of this journey
12m+
Customer interactions annually
7+
State of the art contact centres
$1b+
Sales revenue generated for our clients every year
3.5k
Amazing team members across Australia, USA & the Philippines
